Tap the wrench icon at the bottom right corner (“Connector Settings”).First, make sure you have the app installed on your Windows 10.You can update them by following the next steps: If your audio drivers aren’t updated, they will most likely be the cause of your headphones not working. By doing this, you will check if your headphones work with another format. Tip: Each time you change the format, click the “Test” button. Here, you will see the default format and a number of other options for you to choose from.Start typing “Control Panel” and open it.One of the ways how you can try to get your headphones to work is by changing the default sound format in Windows 10. Make sure “HD Audio” is selected under “Connector Settings”.Find “Realtek HD Audio Manager” (you should have it installed by default on your Windows 10.
Assuming everything is okay with your hardware, here are the steps you should follow in order to choose HD audio over AC97 in your Windows 10:
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